Boan Comm Provide Interactive Voice Response (IVR) solution that enables businesses to easily and quickly deploy automated phone services that can improve employee productivity, reduce costs, increase customer satisfaction, and create new revenue opportunities. The IVR solution offered by Boan Comm can be easily integrated with FAX, Email, etc. It is also integrated with ASR (Automatic Speech Recognition) and TTS (Text To Speech). This can be easily integrated with any back end database and capable of connecting with any homogeneous and heterogeneous system. We can also integrate IVR solution with human operated call center using CTI technology. Features

  • Speech Recognition
  • Text to Speech
  • Bulk Outbound Calls
  • Email Integration ( SMTP, POP3 )
  • Fax Receiving & Sending
  • Integration with Phone, Fax, Email, SMS, Web, etc.
  • Bridge Calls ( Call Transfer )
  • PBX Integration
  • Conference Calls
  • ODBC Compatible
  • CTI Integration

Data Interface / Protocol supported

  • Http, Ftp, Https
  • Html, Xml
  • MSMQ, X.25, LDAP
  • Host Data Access 3270/5250 Emulator ( For Mainframe Connection )
  • Web Service ( SOAP )
  • ISO 8583 ( For financial applications like Banking )